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Aussie Pet Mobile Lake Norman-North Charlotte
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Aussie Pet Mobile Lake Norman-North Charlotte

Company Policies and Pet Release Form

AUSSIE PET MOBILE’S philosophy is to offer a stress-free grooming experience for your loved pet. We pay special attention to older pets and pets with health issues. Your pet’s safety and comfort are our priority. We will not perform any grooming procedure that causes pain or a level of stress that we think is excessive. This includes nail trimming in some situations. Senior pets will be groomed for cleanliness and comfort.


You, the pet owner, will advise us of any medical, physical, emotional issues, allergies, sensitivities or
pre-existing conditions. These may include prior surgeries, hip or joint issues, warts, moles, ear infections or skin problems.


AUSSIE PET MOBILE® requires a current rabies vaccination for every pet being groomed.


AUSSIE PET MOBILE® has the right to refuse grooming any animal that may be a threat to itself or any person.  If we arrive at your property and your pet cannot be groomed for any reason a minimum $50.00 groom fee will apply. The animal owner will be held responsible for any bites that may require medical treatment and for any property damage caused by their pet. All bites will be reported to the local authorities as required by law.  AUSSIE PET MOBILE® does not use any type of tranquilizers on any pet.


Shaving a pet often exposes pre-existing skin conditions.  If an animal is badly matted, you may find sores and tender skin under those mats.  Many times the skin is so sore that the clippers may cut the skin, especially while taking mats off of a cat that has very thin skin.  There is no way to avoid this, however slow or careful we are.


We will groom pets with fleas and ticks. Let us know if your pet is affected. We will schedule them at the end of our day.  If we discover your pet has fleas during the groom, we will return them and reschedule their groom to the last appointment of the day. We’ll use our flea & tick shampoo.  However, if your pet has fleas, the shampoo won’t resolve the issue.  Fleas have become resistant to many of the treatments available.  We recommend you discuss flea and tick treatment for your pet and home.  We will charge a $25 van cleaning fee after grooming a pet with fleas/ticks. After the groom, we will remove/launder/clean everything from the salon and do a deep cleaning. The van will bombed overnight to kill any bugs were left behind.


We will always arrive as close to the scheduled appointment time as possible, however, sometimes situations occur that will disrupt the daily grooming schedule. This includes traffic, weather, mechanical difficulties, spending more time pet because of extreme matting, behavior, etc. You will be called and advised of an arrival time when schedules change beyond our control.


Pricing varies according to each pet and is determined by breed, size and the condition of your pet. Prior to your appointment, we will confirm the treatment, appointment length and price. If your pet’s groom exceeds the scheduled appointment duration, you will be charged an additional $40 per half hour. Excessive matting, very thick or long coats, a pet’s age/health limitations and behavior may cause an appointment to go into overtime.


We feel comfortable de-matting for 30 minutes. If your dog’s matting requires extensive brushing, the groomer will contact you. The groomer can recommend a shorter clip for a fresh start. If you’d rather not go shorter, we will return your pet to you. A $50 trip fee will be charged.

Your pet’s comfort is a top-priority for us. Your groomer will carefully and gently demat. We will not hurt your pet by tugging/pulling on their coat or brushing excessively.

Please keep in mind that a matted coat can cause numerous health concerns including itching, irritation, skin infections and hematomas. Removing a heavily matted coat includes risks of nicks, cuts or abrasions to warts and skin hidden under the mats. Heavy matting can also trap moisture near the pet’s skin allowing fungus or bacteria to grow causing skin irritations that exist prior to the grooming process. Aussie Pet Mobile is not responsible for any pre-existing conditions due to a matted coat.


We require 24 hours notice to change or cancel an appointment. We will contact you by phone, voicemail or email to remind you of your appointment. Failure to call 24 hours in advance may result in a charge of $50.00 that must be paid prior to your next grooming appointment. Giving advance notice gives us the opportunity to fill your grooming appointment and enables us to rearrange our schedule. If we show up for an appointment and there is no one home to release the pet, a $50.00 cancellation fee will apply.


I am the owner/caregiver of this/these pet(s), and I have read and understood the foregoing cautions, printed above.  I realize that pet grooming may cause injury or allergic or other reaction to my pet(s), but I desire to have AUSSIE PET MOBILE® perform the grooming.  Therefore, I consent to and authorize the grooming of my pet(s) and I release AUSSIE PET MOBILE® and its employees, franchisees or other representatives, from any responsibility or liability arising out of the performance of those services.

I have read and accept this release for the groom today and for all future grooming appointments.

If you would like a copy of this release for your records, please ask.

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